FAQs & Troubleshooting

Answers for your questions and issues.

The extension isn't opening! What do I do?

Please try the following:

• Check to see if your Chrome browser is fully up-to-date. Update the your browser if a new update is available.

• Uninstall the extension. Then reinstall it

• Restart Chrome

Does the extension work with Arc or other Browsers

Basis was built to be used with Chrome. It does work with Arc but there have been reports that it can be buggy.

We recommend using Chrome when using Basis.

Where can I submit feedback, requests, or issues?

Please reach out to [e-mail]!